Combining process improvement and culture through tailor-made workshops, implementation, and continuous auditing.

Continuous Improvement

Continuous Improvement is a key concept in the business world, referring to the practice of making constant and gradual improvements to an organization's processes and products. It's a philosophy that focuses on the continuous pursuit of enhancements to maximize efficiency, quality, and customer satisfaction.

What does a Continuous Improvement program consist of?

A continuous improvement plan is a strategy designed to identify and address challenges in an organization's processes and products.


Identification of problematic areas

The plan generally starts with the identification of problematic areas, either through customer feedback or internal monitoring.


Establishment of clear objectives

Then, clear objectives are established, and gradual and constant improvements are implemented to achieve those objectives.


The first step is to identify problematic areas and improvement opportunities. This can be done through customer feedback, process monitoring, and identifying relevant key performance indicators.

It's important to establish clear and realistic goals for each identified area of improvement.


Once the areas for improvement have been identified, a strategy can be designed to address each of them.

It's important to involve employees and other team members in the design process to ensure that the strategy is realistic and effective.


Once a improvement strategy has been designed, gradual and constant changes can be implemented in processes and products to optimize them. This may include eliminating unnecessary steps, improving efficiency and quality, and simplifying processes to increase productivity.


It's important to validate the results of continuous improvement, as well as to make adjustments and additional improvements as needed to ensure that the established objectives are being met and that continuous improvement is ongoing.

Control Systems

Control systems are a fundamental tool in continuous improvement programs as they allow monitoring the performance of processes and detecting possible deviations from established objectives.

Likewise, Control Systems can be used to measure the effectiveness of implemented improvement actions, allowing for the evaluation of their impact and making adjustments if necessary.

These systems can be implemented through various tools.

Control charts

They allow for clear and straightforward visualization of the process's evolution over time and detect any variation that may indicate a potential failure or issue.

Benefits of a Continuous Improvement Program

Continuous Improvement is essential for any organization because it brings a series of important benefits.

Greater efficiency in processes

Which can help reduce costs and improve profitability

Improvement of product or service quality.

This increases customer satisfaction and loyalty

Fosters a positive work environment

Encourages collaboration and maximizes employee motivation and commitment

Santiago Levy Mayagoitia

Doctorate in Communication and Marketing (in progress – Anáhuac Mexico), Diploma in Behavioral Science of Management from Yale University, MBA from the EGADE Business School, Diploma in Innovation from IPADE, Engineer of the Year 2019 by the Unión Jalisciense de Ingenieros, President of the Productivity and SMEs Commission of the Council of Industrial Chambers of Jalisco, Delegate of the National Chamber of Consulting Companies in Guadalajara Jalisco, Delegate of the National College of Industrial Engineers in Jalisco.

Professor of Master’s Degree at ITESM at the Regional Level, Forjador de México 2021 Award by Forjadores México, Member of the Board of Directors of MIND México, Innovation and Design, and active participant in the working groups of the Confederation of Industrial Chambers of the United Mexican States.

Instructor nationally endorsed by SEP-Conocer, STPS, and internationally by the International Association for Six Sigma Certification, Council for Six Sigma Certification, and the International Society of Six Sigma Professionals; with over 15 years of experience in operational excellence including regional and global implementations for international companies.

Master Black Belt, PMP, CSM, and International Coach certified by the International Coach Federation, has trained thousands of people in Lean Six Sigma. Santiago has a specialization in business development from Tsinghua University, Beijing; he has extensive experience in Lean Six Sigma methodologies for manufacturing processes and is highly specialized in service processes, administrative processes, BPO with estimated savings of +56 MDD.

He has participated as LATAM regional manager providing support to accounts such as Microsoft, McDonald’s, Levi’s, CITI, Intel. Author of the book “El Cubo” published in Latin America whose objective is to enable techniques that increase productivity in SMEs.


Some clients with proven experience in implementing a Continuous Improvement Program


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